Connect ConnectWise and SmileBack.
Connect ConnectWise data ...
... to SmileBack, seamlessly.
Integration #1: ConnectWise
Integration #2: SmileBack
Ticket Actual Hours + Review Rating = Resolution Speed Satisfaction
Member Member Name + Review Rating = Technician Performance Score
Service Board Name + Review Status = Service Line Engagement
Agreement Active Status + Review Has Marketing Permission = Contract Advocacy Rate
Ticket Issue Type + Review Tags = Issue Type Sentiment
Ticket First Response Minutes + Review Rated On = Response Speed Impact
Location Name + NPS Campaign Name = Geographic Engagement Score
Ticket Days Open + Review Last Modified = Aging Ticket Risk Score
Extract true business intelligence insights in seconds.
Ticket Actual Hours
Review Rating
Resolution Speed Satisfaction
Try itMember Member Name
Review Rating
Technician Performance Score
Try itService Board Name
Review Status
Service Line Engagement
Try itAgreement Active Status
Review Has Marketing Permission
Contract Advocacy Rate
Try itTicket Issue Type
Review Tags
Issue Type Sentiment
Try itTicket First Response Minutes
Review Rated On
Response Speed Impact
Try itLocation Name
NPS Campaign Name
Geographic Engagement Score
Try itTicket Days Open
Review Last Modified
Aging Ticket Risk Score
Try itChoose a data point...
...literally any one you like
Increased efficiency and profits
Try itCombining ConnectWise and SmileBack data has never been so easy...
Cut through the barriers between client feedback and service delivery by integrating your SmileBack and ConnectWise data with Resplendent Data. This powerful pairing bridges customer sentiment with real-time operational insights, revealing metrics like resolution speed satisfaction, technician performance scores, and service line engagement—all within the context of your support ecosystem.
By unifying these platforms, you create a valuable bridge, transforming fragmented data into actionable intelligence that improves response speed, strengthens client relationships, and drives efficiency and profitability across your organization.
How it works...
Resplendent Data transforms raw data from the tools and apps you're already using into actionable, visual dashboards in a few short steps.
Integrations
These are your apps and databases that contain data waiting to be visualized.
Datasets
Each dataset represents one category of data, such as clients, tasks, tickets, or invoices.
Invoices
Clients
Time Entries
Tickets
Joined Datasets
Joined datasets are created by combining data from two standard datasets.
All Data Combined
Modified Datasets
Modified datasets clean or modify data before visualization, such as replacing text or performing calculations.
Filter internal tickets
Remove duplicate tickets
Standardize ticket types
Widgets
Widgets turn the data from any dataset into a visual representation.
Simple
A basic example of data flowing directly from the source to dashboard widgets.
Integrations
These are your apps and databases that contain data waiting to be visualized.
Datasets
Each dataset represents one category of data, such as clients, tasks, tickets, or invoices.
Invoices
Widgets
Widgets turn the data from any dataset into a visual representation.
Advanced
A robust example of preparing data for even more helpful insights and visualization.
Integrations
These are your apps and databases that contain data waiting to be visualized.
Datasets
Each dataset represents one category of data, such as clients, tasks, tickets, or invoices.
Clients
Time Entries
Tickets
Joined Datasets
Joined datasets are created by combining data from two standard datasets.
All Data Combined
Modified Datasets
Modified datasets clean or modify data before visualization, such as replacing text or performing calculations.
Filter internal tickets
Remove duplicate tickets
Standardize ticket types
Widgets
Widgets turn the data from any dataset into a visual representation.
Ready to see it (and believe it)?
P.S. You can do both and we'll use your own data for the demo.