Changelog

You now have the ability to create a custom column within your widgets! By choosing a calculation type such as Sum, Average, Median, Min, or Max, and then toggling the custom column feature, you can combine columns to create a single value. This functionality lets you, for instance, multiply a decimal column by 100 to get the percentage value.

We’ve expanded the available columns in the Resplendent Tickets View dataset to include Detail Notes, Internal Notes, Resolution Notes, and Has Resolution Note.

We’ve boosted the speed of our widget editor, making quick edits smoother and reducing the risk of freezing.

The “No X-Axis” button has been renamed to “Use Data Stream Label,” better clarifying its function.

We’ve carried out a significant overhaul of the virtual column UI to make it more compact and user-friendly.

We’ve corrected an issue that was preventing a modified dataset from being saved if it didn’t have a widget assigned to it.

A bug that turned the widget data status dot black if a widget was missing some configurations has been fixed.

We fixed a bug where creating a new widget prevented users from selecting columns.

We’ve addressed a bug where standard line charts without data labels enabled would show the leading dot on the back of the line instead of the front.

We’ve fixed an issue where copying a data stream in a widget would prevent users from selecting columns on the copied version of the data stream.

To enhance the user experience, we’ve introduced an icon on widgets that indicates when they’re displaying preview data. This icon appears after a widget or a modified dataset is saved, providing immediate clarity about the status of the data being viewed.

To boost platform stability, we’ve made minor yet essential improvements to our templating system, ensuring its efficiency and ease of use.

Addressing an important usability issue, we’ve fixed a bug that caused a delay in widget rendering until data was refreshed. Now, widgets will render immediately for smoother visualization.

We’ve tackled a bug that incorrectly prompted users to sign in when accessing shared links following a dashboard edit and save. This fix ensures uninterrupted data sharing and collaboration.

Line widgets now include an option to overlay the most recent value on top of the chart. This is particularly useful when you want to focus on the latest data point while still maintaining historical context.

We’ve added a full-screen mode that hides the header and sidebar, enabling you to view your dashboard without any distractions.

Drilldowns now support dates. When you click on a point in a line chart, the drilldown will filter the data to only show data within the time window of that point.

To better serve you, we’ve added a feedback button in the header. You can provide feedback on any screen, and we’ll receive logs of any issues leading up to the point of your feedback.

Now, after saving a widget or modified dataset, you won’t have to wait for another sync for the data to be available. The data will be reprocessed immediately with the new filters.

Collapsing the sidebar while viewing a dashboard now resizes the dashboard to fully utilize the available space.

We fixed an issue where number widgets with thresholds only triggered the threshold if the value exceeded it. Now, the threshold will be triggered when the value of the widget meets the threshold.

Fixed a bug in the action tables on the All Dashboards and Data Streams page. Previously, searching after switching to the second page of the table would cause the table to malfunction.

We’ve resolved some issues with our bug tracking to make the process more efficient.

We’ve introduced an option that allows you to prevent a widget from being muted.

For easier filter creation, column names are now sorted alphabetically, and users can search columns within advanced filters.

We’re proud to announce that we’re now officially registered and verified with Google for our Google Sheets integration.

Users can now opt to sort bar and pie charts alphabetically by their labels.

Advanced copying for widgets now defaults to copying to a new dashboard for better organization.

We’ve fixed a bug that caused table widget data to disappear randomly.

Fixed a bug that prevented the first x-axis label on time-based charts from displaying.

Addressed a data processing bug in our large data processing backend.

Fixed a bug that was preventing snapshot widgets from showing an x-axis in certain circumstances.

We’ve fixed the global search function and re-added it to the header menu.

We’ve resolved some bugs with the conditional links in the modified datasets.

We’ve added Opportunities and Sales Order reports to our available ConnectWise datasets.

When using a snapshot widget with daily time increments, choose which hour it takes the snapshot in the day.

We’ve updated the process for downgrading subscriptions for smoother transitions.

For smaller widgets, all action buttons in edit mode are now placed inside the menu to prevent cut-offs.

Filter views now maintain their positions during renaming for more consistent navigation.

The mute button now only appears on widgets that have a sound selected, and the snooze button only displays when a widget is playing sound.

We’ve clarified the radio buttons for selecting when a sound is played to say “Greater than or equal”/”Less than or equal.”

Added padding around link widgets in edit mode, making them easier to resize and move.

Now, when applying a template, the template will use existing datasets instead of duplicating them.

We’ve streamlined the process of creating templates for our template makers.

Fixed a bug that prevented widget sync dots from turning green if a widget was based on a Joined Dataset and was set to a 5-minute interval.

Initial saves of any dataset now properly save the selected data types for columns.

Fixed an issue where the notification wouldn’t dismiss if the initial sync pulled in less data than the selected batch pull size.

Users can now link and sync any online Excel worksheet to their dashboard.

Added a select all/deselect all feature to several multi-select dropdowns throughout the UI.

Users can now set another column’s link depending on the value in a column.

Line and bar widgets now support a time increment of a Quarter.

We’ve updated the backend process for virtual columns, enhancing their reliability.

Completely overhauled our OAuth2 handler for improved reliability with OAuth2-based integrations and faster development for new ones. Our current OAuth2 integrations include Microsoft Excel, Google Sheets, and SmileBack.

Fixed some issues with the templates, and we continue to test this feature for further improvements.

Fixed a bug in Joined Datasets that caused links to point to the wrong columns when more than one dataset in the Joined Dataset had links.

Fixed a bug that would break filters if the copy button was used.

Added the contact ID to enable joining the Resplendent Tickets Dataset with the ConnectWise Contacts dataset.

• min_to_respond_goal

• min_to_resplan_goal

• min_to_resolve_goal

• percent_of_respond_goal

• percent_of_resplan_goal

• percent_of_resolve_goal

These fields will help users monitor how close SLAs are to being breached on any given ticket.

Implemented small performance boosts in data processing.

Added a feature that checks for new data pulled from a given data source. If no new data is detected, re-processing will not occur for up to 5 minutes, after which a forced re-process will happen.

Resolved an issue with selecting time increments greater than a day, which caused improper data point display.

Fixed a bug that prevented users from comparing number-based columns to a NULL value.

Addressed a bug where only the first column with a duplicate name in a joined dataset would get a link. Now, all links in a joined dataset point to the correct columns.

Fixed an issue that prevented users from changing the value column after the widget was saved.

Resolved a bug where the syncing notification would get stuck if a dataset didn’t support pulling old batches of data.

• Users can now upload their own .wav sound files to their accounts.

• Sound files can be assigned to specific widget thresholds.

• Users can choose whether the sound plays once when the threshold is hit exactly, or when the data is above or below the threshold.

• Optionally, the sound can be set to play on repeat until the threshold is no longer met.

Enhanced stability and performance of Joined datasets, making it easier to combine and analyze data from various sources.

Fixed several bugs related to our Joined datasets feature, ensuring a smoother and more reliable experience for our users.

Implemented various minor bug fixes, further enhancing the overall performance and user experience of the platform.